Terms and Conditions

Cancellations and amendments to event bookings

We only cancel/postpone events due to less number of bookings or any other unforeseen circumstances.We will contact you 7 working days before the event in most cases and in other situation we will notify you 48 hours prior the event. We will either refund your ticket or give you an option to attend at an alternative date.

Please note we not liable for any loss due to cancellation or postponement of the training.

Venues Re-location

We may change the venue without prior notice. This is due to unavailability of existing venue and when we change we will keep it within a short distance from the original venue.

Paid events – Refunds

A full refund will be given for cancellations received any time up to 7 working days prior to the event. If you cancel any places after this date you will be charged the full amount and a refund will not be given. However, you may choose to instead send a replacement delegate.

Payment Processing

All payments are processed through secure eventbrite ticketing system and you will automatically receive booking confirmation after payment.

Free events

We appreciate if you inform us as soon as possible if you wish to cancel any places at our free events. You can also cancel your booking from your Eventbrite account. We reserve the right to restrict bookings from companies who have a record of persistent no-shows.


We may take photos of attendees at our events which could be used for marketing purposes. If you do not wish for any photos that you feature in to be used in this capacity please do let us know on.


We may use your testimonials, brand logo for marketing purposes. Please do let us know if you are not comfortable with this.

No Shows

If, for whatsoever reason, you or your delegates do not turn up for the event (a “no show”) this shall be considered a cancellation. You will be charged the full amount for your place and a refund will not be given.

If you have any questions please feel free to contact us.