Can late delivery cause Amazon account suspension?

Quick answer is yes.

We have noted many Amazon sellers’ account suspension in January due to late deliveries over Christmas period. In our experience, common reasons for late deliveries during this peak periods are:

– Staff Holidays & absence

-Error from third party inventory

– Under capacity to fulfil orders

All of above issues can be avoidable with replacement staff planning, comprehensive inventory system audit and outsourcing part of fulfilment during the peak period. If any of these preventative measures are not in place you are better off putting your listings status to inactive.

What to do if my account gets suspended due to late deliveries?

First and foremost is not to reply Amazon’s suspension email without proper thought. Your account suspension email clearly says why account was suspended and it asks for action plan. So, when you appeal to reinstate your account please mention these in detail:

– Accept and clarify the issue

-Clarify the cause of late deliveries

-Tell them what you have done immediately

-Tell them what you are going to do in a long term to avoid late deliveries

How long does it to reinstate your account?

Amazon can take up to 72 hours or more to respond and reinstate your account provided that your action plan is clear.

We help Amazon sellers write a clear action plan. Our response time is 24 hours so, get in touch either via phone or email.   We also provide account audit service aiming to flag any existing issues and avoid suspension.